Terms of service

Alchemy With Soul Policies

By making a purchase from Alchemy With Soul means you understand and agree to these polices.



CUSTOM ORDER TIMELINE

Alchemy With Soul handcrafts custom products within 4 weeks. (on the rare occasion it may take longer, if this is the case I will email you and let you know). The time it will take depends on many factors:

– How many orders are currently in my queue

– How large and or complex each order is in my queue

Ready to Ship items will ship within one week unless you purchase other items which are made to order

– Orders are worked first come first served

– Remember I am a one woman business and that each and every order is made by hand from raw materials one at a time and I do my very best to process each order as quickly as I can while also maintaining quality.

– Custom orders can have a lengthier processing time and due to this a higher price.

HANDMADE DISCLAIMER

The Made To Order/Customisable product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

JEWELLERY CARE

See the JEWELLERY CARE page for all care information.

DISCOUNTS

Discount codes apply to anything in my online store unless stated otherwise when advertising the discount.

Discounts NEVER apply to Customs or shipping prices.


RIGHT TO REFUSE SERVICE:

I have the right to refuse service by cancelling and refunding your order if you are abusive or choose to harass me in any way.

I have nothing but love and respect for my customers, however I have zero tolerance for harassment.

In addition to my zero tolerance for harassment policy, this also includes demeaning and hateful requests for custom orders. If I find it to be offensive to any culture, race or group of people, I shall take it upon myself to cancel and refund any order or deny custom requests.