Refund policy

RETURNS

My policy lasts 7 days from when you receive your package. If 7 days have gone by unfortunately I can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to my error.

* Any item that is returned more than 7 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at alchemywithsoul@gmail.com

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged

Exchanges (if applicable):

I only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact me at alchemywithsoul@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Measurements

It is your responsibility to ensure that the measurements you give are accurate. Because of this I cannot refund due to size. I can do a replacement IF the item is not custom or personalized, you are responsible for shipping charges and returning the item.