Shipping policy

SHIPPING

READY TO SHIP items will ship within one week unless you purchase other items which are made to order

I ship all packages via Australia Post tracked postage. If you have ordered through my website, you will receive an email when your item is shipped with tracking details.

Insurance: Parcels are NOT insured, if you wish to add insurance please contact me and I will calculate what the extra cost will be.

South Australia Domestic can take between 2 – 4 business days

All other Australian states can take between 5 – 10 business days

International can take between 14 – 30 business days

ONCE YOUR ITEM IS IN THE POST IT IS OUT OF MY HANDS. Please be patient.

Alchemy With Soul is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Alchemy With Soul is not responsible for lost or stolen mail. If you suspect your package has been stolen you must file a stolen mail report with your local post office and/or police department as mail theft is a felony crime. If you feel your package has been lost, please contact your local post office with the tracking number. In the instance of lost mail, there may be certain exceptions where I can help, please contact me for details.