What is the Soul Family and how do I sign up for it?

The Soul Family is my email list and is free to sign up to. As a member you will receive $15AUD OFF your first order & early access to all collections before they are available to the public. You’ll also receive secret coupons, be notified of any giveaways and more. I respect your space and dont like spam.

To join CLICK / TAP HERE

Do you do custom orders and how long do they take?

I do customs and the wait time is usually up to 4 weeks once payment has been made. Please know I do charge an extra fee for custom work, the fee depends on how long it takes via discussion with you to finalise what you would like. So please try to be clear and concise as this will help keep costs down for you.

How long does it take for international postage?

Orders outside of Australia vary vastly depending on your location. They generally take anywhere between 14 – 30 business days once its in the post. All intentional parcels are tracked and you will receive an email with tracking details when your order is sent (please check your spam/junk folder as it may end up in there). Occasionally packages can be substantially delayed if they are held in customs. Because I cannot control the speed in which processing occurs through your country’s customs officials, please understand that I am not responsible for shipping delays once the order leaves my hands. Though delays are not common, they do happen occasionally.

How long does it take for postage within Australia?

Postage within South Australia is anywhere between 2 – 4 business days once its in the post.

Postage to all other states in Australia can take anywhere between 5 – 10 business days once its in the post.

How long until my order is shipped?

If your order is “Ready To Ship” it will take up to approximately 2 - 3 days. 

Can I track my package?

All parcels are tracked & you will receive tracking information via email once your item is shipped.

Can I express ship my package?

If you would like express shipping please select Express Shipping when you check out. Please know that this does not mean I will be able to post it right away. It can take up to 3 days before I can reach the post office. But once its in the post it will be on its Express journey.

What if my order has not arrived?

If your order has not arrived by the estimated delivery time, please feel free to let me know via private message. A number of factors can influence mail speeds (weather, holidays, etc), so I may ask that you wait an additional 7 days- just in case your order is caught up at a sort facility. If after 7 days your order has not arrived, I will do everything I can to work with you towards a solution.

If an order is marked undeliverable?

If your address was not entered correctly at the time of purchase, your package may be marked as “Undeliverable” and will usually be shipped back to me. Once I receive your return order, I will request an edited address to re-ship your order. In the event of a re-shipment due to an incorrect address you will be responsible for the additional shipping charges.

Do I have to pay Duty Fees, Tax or Customs Charge?

Some countries require a Duty Fee, Tax, or Customs Charge before an order can be delivered. These charges are somewhat random, relatively infrequent, but are 100% the buyer’s responsibility- as you are the recipient of the mail. This is not an additional shipping charge, nor am I responsible for covering your taxes and duty fees. Please be aware of the individual taxes, duty fees and customs charges for your specific country BEFORE you place an order.